UPDATED 18TH MAY 2023
Welcome to EMSX. The following Privacy and Cookie Policy form part of the agreement between you and Andrews Advisory Limited, trading as EMSX, (hereinafter referred to as “EMSX”, “Andrews Advisory Limited”, “Company”, “we”, “our” or “us”), the operator of a platform that gives you, (hereinafter referred to as “you”, “your” or “User”), access to our platform and any related services. Our platform offers many features and services (hereinafter referred to as “Services”), such as the following: searching for potential veterinary extra mural studies placements, communicating with placement providers to arrange placements, managing assessment requirements and necessary documentation, reviewing placements, assessing a student’s EMS status.
Our Services are available as apps for free via our web-based application (hereinafter called the “Website”).
EMSX is operated by Andrews Advisory Limited, a company incorporated in the United Kingdom with company registration number 11247352, with its registered office at S64, Somerset House, Strand, London, WC2R 1LA, United Kingdom.
If you wish to contact us, please email our customer service team at [email protected]
AN INTRODUCTION TO OUR PRIVACY AND COOKIE POLICY
1.1. As a company we are committed to safeguarding the privacy of EMSX, its Users and any other visitors.
1.2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3. Our Services incorporates privacy controls which affect how we will process your personal data. This document highlights how to use our privacy controls, so that you are able to specify whether you would like to receive direct marketing communications, learn how to modify cookies and clear your data.
1.4. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and data platform, we will ask you to consent to our use of cookies when you first visit our website.
THE PERSONAL DATA THAT WE COLLECT
2.1. In this Section 2 we have set out the general categories of personal data that we process and in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2.2. We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number and postal address. The source of the contact data through you, if you log into our Services and you make a request for our services, you will be asked for this personal information, this information will be necessary for us to carry out our services.
2.3. We may process data to manage your account with us ("account data"). The account data may include your account identifier, name, email address, name, account creation, website settings, marketing preferences, payment and any other options. The primary source of the account data is you, although some elements of the account data may be generated by our website.
2.4. We may process the information you provide in your personal account profile on our Services ("profile data"). The profile data may include your name, location, telephone number, email address, profile pictures, gender, age, details about your EMS placements.
2.5. We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, your contact details, within our customer relationship management system and information contained in or relating to communications between us and you.
2.6. We may process your personal data that is provided in the course of the use of our Services and generated by our Services in the course of such (service data). The service data may include information about your profile data, account data, customer relationship data, information about the interaction with our website features including, your EMS placement searches, attended EMS placements and your University details.
2.7. We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our Services ("transaction data"), clicks and frequency of use of our Services. The transaction data may include your name, your contact details, your payment card details or other payment details and the transaction details. The source of the transaction data is you and/or our payment services provider.
2.8. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our Services will generate the metadata associated with communications made using the website contact forms or chat service.
2.9. We may process data about your use of our Services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google, Apple, Hotjar, Klaviyo and Mailgun.
2.10. Please do not supply any other person's personal data to us, the data you supply must only be your own.
PURPOSES OF PROCESSING AND LEGAL BASES
3.1. In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2. Operations — We may process your personal data for the purposes of operating our Services, the processing and fulfilment of organising and attending EMS placements, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.3. Relationships and communications — We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, web chat and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our Service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
3.4. Personalisation — We may process account data, service data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.5. Direct marketing — We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS and/or web chat and making contact by telephone for marketing-related purposes. The legal basis for this processing is promoting our business and communicating marketing messages and offers to our website visitors and service users.
3.6. Research and analysis — We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our Services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
3.7. Record keeping — We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.8. Security — We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
3.9. Insurance and risk management — We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.10. Legal claims — We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.11. Legal compliance and vital interests — We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
The table below is a brief outline to assist you to understand our use of Personal Data
Purpose: To register you as a new User
Type of Data: Identity; Contact
Lawful basis for processing including basis of legitimate interest: Performance of a contract with you
Purpose: To process your account details including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us
Type of Data: (a) Identity; (b) Contact; (c) Financial; (d) Transaction
(e) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to recover debts due to us)
Purpose: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy policy
Type of Data: (a) Identity; (b) Contact; (c) Profile; (d) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Purpose: To enable you to partake in a prize draw, competition or complete a survey
Type of Data: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
Purpose: To administer and protect our business and its Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of Data: (a) Identity; (b) Contact; (c) Technical
Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); (b) Necessary to comply with a legal obligation
Purpose: To deliver relevant Service content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of Data: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Purpose: To use data analytics to improve our Services, products/services, marketing, customer relationships and experiences
Type of Data: (a) Technical; (b) Usage
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Purpose: To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of Data: (a) Identity; (b) Contact; (c) Technical; (d) Usage; (e) Profile; (f) Marketing and Communications
Lawful basis for processing, including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)
AUTOMATED DECISION-MAKING
4.1. We will use your personal data for the purposes of automated decision-making in relation to sending you follow-up correspondence, creating new services and providing you with content that you may find interesting, and in line with our Services.
4.2. This automated decision-making will involve automated process flows that trigger interactions following engagement with our Services, articles, social media or other services.
4.3. The significance and possible consequences of this automated decision-making are that you may from time to time receive information that you do not find useful or relevant to you. Additionally, our platform may make suggestions that you do not agree with; however using AI we will be able to monitor and improve suggestions and features from the feedback you provide.
PROVIDING YOUR PERSONAL DATA TO OTHERS
5.1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
5.2. Your personal data held in our Services database or platform will be stored on the servers of our hosting services.
5.3. Financial transactions relating to our Services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5.4. In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
6.1. In this Section 6, we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.
6.2. We may transfer your personal data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law; and we may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
6.3. The hosting facilities for our Services are situated in the UK, USA and Ireland. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.
RETAINING AND DELETING PERSONAL DATA
7.1. This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3. Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. This may entail your data being retained for longer period.
SECURITY OF PERSONAL DATA
8.1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
8.2. We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
8.3. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
8.4. You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5. You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
YOUR RIGHTS
9.1. In this Section 9, we have summarised the rights that you have under data protection law. Further information can be found at https://ico.org.uk/
9.2. Your principal rights under data protection law are:
9.2.1. the right to access — you can ask for copies of your personal data;
9.2.2. the right to rectification — you can ask us to rectify inaccurate personal data and to complete or incomplete personal data;
9.2.3. the right to erasure — you can ask us to erase your personal data;
9.2.4. the right to restrict processing - you can ask us to restrict the processing of your personal data;
9.2.5. the right to object to processing — you can object to the processing of your personal data;
9.2.6. the right to data portability — you can ask that we transfer your personal data to another organisation or to you;
9.2.7. the right to complain to a supervisory authority — you can complain about our processing of your personal data; and
9.2.8. the right to withdraw consent — to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
9.3. You have the right to confirm as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
9.4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
9.5. In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
9.6. In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
9.7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
9.8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9.9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.10. To the extent that the legal basis for our processing of your personal data is:
9.10.1. consent; or
9.10.2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.11. If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In relation to complaints under EU data protection law, you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement; in relation to complaints under UK data protection law, you should do so in the UK.
9.12. To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9.13. You may exercise any of your rights in relation to your personal data by emailing [email protected] in addition to the other methods specified in this Section 9.
THIRD PARTY WEBSITES
10.1. Our Services may include links too and details of third-party websites.
10.2. We are not liable and are not responsible for, the privacy policies and practices of third parties. You should ensure you read these for yourself.
PERSONAL DATA OF CHILDREN
11.1. Our Services are targeted at persons over the age of 16.
11.2. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
UPDATING INFORMATION
12.1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
ABOUT COOKIES
13.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
COOKIES THAT WE AND OUR SERVICE PROVIDERS USE
14.1. We and our service providers use cookies and those cookies may be stored on your computer when you visit our website.
14.2. We use Google Analytics, Facebook, Apple, Hotjar, Intercom, Klaviyo, MailChimp, MailGun and MixPanel who may gather information about the use of our Services by means of cookies. The information gathered is used to create reports about the use of our website.
MANAGING COOKIES
15.1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however obtain up-to-date information about blocking and deleting cookies via these links:
15.1.1. https://support.google.com/chrome/answer/95647 (Chrome);
15.1.2. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
15.1.3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
15.1.4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
15.1.5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
15.1.6. https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
15.2. Blocking all cookies will have a negative impact upon the usability of many websites.
15.3. If you block cookies, you will not be able to use all the features or some services on our website.
AMENDMENTS
16.1. We may update this policy from time to time by publishing a new version on our website.
16.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
16.3. We may notify you of any significant changes to this policy by email.
OUR DETAILS
17.1. This website is owned and operated by Andrews Advisory Limited.
17.2. We are registered in England and Wales under registration number 11247352, and our registered office is S64, Somerset House, Strand, London, WC2R 1LA
17.3. You can contact us:
17.3.1. using our website contact form
17.3.3. by email, using the email address published on our website or in this document.